ALL RETURNS MUST BE PRE-AUTHORIZED. All product returns must be accompanied by a “Return Merchandise Authorization” (RMA) number. Please call 1-800-637-3090 for an RMA number before returning any products. Please write the RMA number on product packaging and shipping paperwork. Return to: 601 Mercury Drive, Champaign, IL 61822.
A return must be received within 30 days of RMA issue date. Items returned without defect, in new condition, will be refunded minus shipping costs and a 20% restocking fee. Full credit, including freight if applicable, will be issued for defective or warranty returns.
Custom manufactured products may not be returned for credit.